As volunteer Board Members, your efforts should be recognized and appreciated, and your time spent in service to your community an enjoyable and fulfilling experience. Unfortunately, that is not always the case, as there is often a level of distrust within the Board or community when it comes to the financial management of your association’s assets.  Especially in this economy, it is imperative that you ensure a strong segregation of duties and controls when it comes to your Homeowner Association's accounting and financial management requirements. Regardless of the experience, good reputation or desire to help, no Board Member or HOA Committee Member should be burdened with such responsibility.

In addition to our HOA Financial Services, we can also assist your Board of Directors though a la carte consulting services from highly experienced and Certified Community Association Managers, HOA Specific Software System,s or contracts for specific services or special projects.  ARK Management has successfully transitioned self-managed accounts to professional management services, therefore we are aware of the concerns and challenges in assisting our clients and memberships through the process.  

As a free service to all of our clients, your members will enjoy value-added service through our ARK Advantage Program.  ARK Advantage provides your homeowners with discounted goods and services through on-line shopping at hundreds of national and local retailers.  Please visit ARK Advantage for more information.

At ARK Management, we are your affordable solution for excellent service and support.
       
PRODUCTS / SERVICES   

Let us put together a plan that works best for you by providing you with the option to contract for complete or customized services. Our Financial Managers, at a minimum, have a degree in Accounting and each Financial Statement is reviewed by our in-house CPA/CFO prior to be distributed. Each financial package comes with a complete report outlining information to assist your HOA or Commercial Board's in making good financial decisions.
Our systems provide you with 24/7 access to your HOA or Commercial Association financial information.

How about collection services that begin with an asset search?  Wouldn’t it be nice to make decisions based upon good information, rather than waiting until after you spend thousands of dollars in collection costs only to find out that the judgment is uncollectable?   We can help.  

COMPLETE MONTHLY ACCOUNTING FINANCIAL REPORTING SERVICES

We provide complete, timely and accurate financial statements that are easy to read regardless of your financial background. 

• Cash / Accrual or Modified Accrual Statements
• Balance Sheet w/ Operating & Reserves
• Income Statement
• Budget Comparison reflecting Month/Y-T-D Budget & Actual
• Aged Delinquencies
• Pre-paid Aging
• General Ledger
• Check History
• Bank Statement Reconciliations

BILLING & ACCOUNT RECEIVABLE

Management of a Homeowner Association or Commercial Association’s accounts receivable is an imperative part of the Management process. Our flexibility in providing courtesy statements or coupon books puts you in the driver's seat.

• Full lock-box services
• ACH Payments
• On-line E-check or Credit Card Payment
• Customer access to account payment history
• Customer service via e-mail / telephone Monday – Friday

ACCOUNTS PAYABLE

Our Accounts Payable Services is integrated with the most comprehensive technology system on the market and your work flow for coding invoices, approving invoices and signing checks can be defined to your specific requirements.  Your association vendors e-mail their statements directly to our 3rd party solutions center for distribution to the proper party, as defined in your work flow. 
Utility payments or recurring payments can be set-up on auto pay so that you never have to worry about late payment charges or having to deal with utility shut offs. 

• 24/7 Access for coding invoices or researching payments
• Customized work flow designed account by account
• Electronic check signing or approval abilities for Operating / Reserve accounts
• Mailed checks
• All invoices paid within one week of coding

COLLECTION SERVICES

ARK Management provides collection services through pre-lien, which helps you to keep closer controls and oversight on past due accounts.  We will work closely with your collections attorney or agency to ensure timely information and proactive solutions are incorporated in attempting to collect past due amounts.  We believe that an asset search at the beginning of the process, rather than as a last step, is an imperative part of the process in assisting your HOA or Commercial Association Board in making good decisions.     

ESCROW, LENDER, APPRAISALS

We provide complete support for HOA document distribution, lender certifications, insurance, residency rations and demands for the Escrow process through CondoCerts.

• 24/7 Access to Association Records
• Compliance with State requirements for distribution of documents
• Electronic upload of updated documents
• ARK Customer Service provided Monday – Friday

SOFTWARE SOLUTIONS

HOA and Commercial Association specific software is expensive.  ARK Management’s software is completely web-based and can be configured for your specific needs in assisting your HOA or Commercial Association Board or staff with Rule Compliance and Architectural Compliance modules.  Our web portal access provides you with 24/7 access to all of your information.

Association members also benefit through our software solutions, as they too can log on 24/7 to view their account information, pay their assessments online, view association documents, or access other information and forms.  

CONSULTING SERVICES & SPECIAL PROJECTS

Even the most astute Boards and Managers need a little assistance every once in a while.  At ARK Management our HOA Boards and Commercial Association Boards have complete access to our experienced and highly trained staff.  Regardless of your need, we have the experience to assist you and your staff with the service and support that they need.

• Board / Committee Training & Strategic Planning
• Manager Mentoring and Support
• Special Projects
• Organizational Tools

INDUSTRY / LEGISLATIVE UPDATES

Ever changing legislation that impacts Homeowner Association and Commercial Association operations is a reality in today’s world.  Our Executive Team and staff are involved in leadership roles within many statewide and national organizations.  This means that our clients will always be kept abreast of what is happening so that proactive, rather than reactive, measures can be taken to ensure compliance and best business practices are implemented within your HOA or Commercial Association.